Eva Ascarza

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PUBLISHED / FORTHCOMING


  • Detecting Routines: Implications for Ridesharing CRM
             Ryan Dew, Eva Ascarza, Oded Netzer, and Nachum Sicherman (2023)
             Forthcoming at the Journal of Marketing Research
             [Paper] [Web Appendix]

  • Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT)
             Eva Ascarza and Ayelet Israeli (2022)
             Proceedings of the National Academy of Sciences (2022) 119(11)
             [Paper] [Web Appendix] [Replication Codes] [Github]

  • Overcoming the Cold Start Problem of CRM using a Probabilistic Machine Learning Approach
             Nicolas Padilla and Eva Ascarza (2021)
             Journal of Marketing Research (2021) 58(5), 981-1006
             [Paper] [Web Appendix] [Replication Codes]

  • Why You Aren't Getting More from Your Marketing AI
             Eva Ascarza, Michael Ross, and Bruce G.S. Hardie (2021)
             Harvard Business Review (2021) July-August.
             [Link]

  • Retention futility: Targeting high-risk customers might be ineffective
             Eva Ascarza (2018)
             Journal of Marketing Research (2018) 55(1), 80-98
             Winner, 2023 Weitz-Winer-O'Dell Award
             Winner, 2018 Paul E. Green Award
             [Paper] [Web Appendix]

  • In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
             Eva Ascarza, Scott A. Neslin, Oded Netzer et al. (2018)
             Customer Needs and Solutions (2018) 5, 65-81
             Finalist, 2019 MSI Robert D. Buzzell Best Paper Award
             [Paper]

  • Some Customers Would Rather Leave Without Saying Goodbye
             Eva Ascarza, Oded Netzer and Bruce Hardie (2018)
             Marketing Science (2018) 37(1), 54-77
             [Paper] [Web Appendix]

  • Beyond the Target Customer: Social Effects of CRM Campaigns
             Eva Ascarza, Peter Ebbes, Oded Netzer and Matthew Danielson (2017)
             Journal of Marketing Research (2017) 54(3), 347-363
             Finalist, 2017 Paul E. Green Award
             [Paper] [Web Appendix]

  • The perils of proactive churn prevention using plan recommendations: Evidence from a field experiment
             Eva Ascarza, Raghuram Iyengar and Martin Schleicher (2016)
             Journal of Marketing Research (2016) 53(1), 46-60
             Finalist, 2021 Weitz-Winer-O'Dell Award
             Finalist, 2016 Paul E. Green Award
             [Paper] [Web Appendix]

  • A Joint Model of Usage and Churn in Contractual Settings
             Eva Ascarza and Bruce G.S. Hardie (2013)
             Marketing Science. (2013) 32(4), 570-590
             Winner, 2014 Frank M. Bass Outstanding Dissertation Award
             [Paper] [Web Appendix]

  • When Talk is Free: The Effect of Tariff Structure on Usage under Two and Three-Part Tariffs
             Eva Ascarza, Anja Lambrecht and Naufel Vilcassim (2012)
             Journal of Marketing Research (2012) 49(6), 882-899
             [Paper] [Web Appendix]


    WORKING PAPERS


  • Doing More with Less: Overcoming Ineffective Long-term Targeting Using Short-Term Signals [Paper]
             Ta-Wei Huang and Eva Ascarza (2023)
             Revise and Resubmit (2nd round) at Marketing Science

  • Debiasing Treatment Effect Estimation for Privacy-Protected Data: A Model Auditing and Calibration Approach [Paper]
             Ta-Wei Huan and Eva Ascarza (2023)
             Under review

  • The Customer Journey as a Source of Information
             Nicolas Padilla, Eva Ascarza and Oded Netzer (2023)

  • The Twofold Effect of Customer Retention in Freemium Settings
             Eva Ascarza, Oded Netzer and Julian Runge


    BOOK CHAPTERS


  • Marketing Models for the Customer-Centric Firm
             Eva Ascarza, Peter S. Fader, and Bruce G.S. Hardie
             Handbook of Marketing Decision Models (2017), edited by Berend Wierenga and Ralf van der Lans, Springer.
             [Paper]


    ONLINE PUBLICATIONS


  • Research: When A/B Testing Doesn't Tell You the Whole Story
             Eva Ascarza
             Harvard Business Review Online (June 23, 2021) [Link]

  • Beyond Pajamas: Sizing Up the Pandemic Shopper
             Ayelet Israeli, Eva Ascarza and Laura Castrillo
             Working Knowledge (March 17, 2021) [Link]


    RESEARCH FEATURED IN OTHER OUTLETS


  • With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers' Routines [Link]
             Working Knowledge (May 31, 2023)
             Featuring "Detecting Routines: Implications for Ridesharing CRM"

  • When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions [Link]
             Working Knowledge (Oct 18, 2022)
             Featuring "Eliminating unintended bias in personalized policies using Bias Eliminating Adapted Trees (BEAT)"

  • Identify Great Customers from Their First Purchase [Link]
             Working Knowledge (Dec 9, 2019)
             Featuring "Overcoming the Cold Start Problem of CRM using a Probabilistic Machine Learning Approach"

  • The Wrong Way to Reduce Churn [Link]
             Harvard Business School (October, 2015)
             Featuring "The perils of proactive churn prevention using plan recommendations: Evidence from a field experiment"

    Harvard Business School Website | Customer Intelligence Lab